General terms and conditions  Campingplatz Klausenhorn

These general terms and conditions govern the rights and duties between the guest and Marketing und Tourismus Konstanz GmbH (hereinafter referred to as ‘campsite’) as the legal entity operating the Klausenhorn campsite in Constance-Dingelsdorf.

2.1 Formation of contract in the case of online bookings

The booking constitutes a binding offer from the guest to the campsite to enter into a camping contract. The camping contract becomes effective upon written confirmation of the booking by the Campsite for the specified period and number of people.

2.2 Formation of contract in the case of enquiries by telephone or in person (excluding unscheduled spontaneous arrivals)

Booking enquiries made by guests over the phone or in person at the Campsite constitute a non-binding enquiry from the guest to the Campsite about the conclusion of a camping contract. Any booking confirmation sent by the Campsite in response to an enquiry constitutes a binding offer from the Campsite to the guest to enter into a camping contract. The camping contract becomes effective when the guest makes the requested advance payment/deposit. If the Campsite responds to a telephone enquiry or personal enquiry by sending a preliminary booking confirmation that is explicitly marked as preliminary, this confirmation is non-binding for both the guest and the Campsite. If the Campsite subsequently sends the guest a booking confirmation that not designated as a provisional booking confirmation, this confirmation constitutes a binding offer from the Campsite to the guest to enter into a camping contract. The camping contract becomes effective when the guest makes an advance payment.

2.3 Formation of contract in the case of unscheduled spontaneous arrivals

The camping contract is concluded when the guest has signed the registration form, paid a deposit or, at the latest, when they have moved into the pitch/rental accommodation.

2.4 Text of the contract, contractual language

At the latest upon conclusion of the contract in accordance with the relevant clauses 2.1 to 2.3, the contract text (consisting of the General Terms and Conditions and the booking confirmation) will be sent to the guest by the campsite on a permanent data carrier (e-mail or post). The contract text will be stored in compliance with data protection regulations.

The contract language is German.

3.1 Pitch requests

Pitch requests will be fulfilled where possible. However, there is no entitlement to a specific pitch or other specific rental accommodation (hereinafter collectively referred to as ‘rental accommodation’). The campsite reserves the right to assign the guest a different pitch or rental accommodation within the respective category. This also applies in cases where the guest has clicked on a specific pitch or rental accommodation during the online booking process.

3.2 Motorhomes and other motorised vehicles

Motorhomes or other motorised vehicles are not permitted on the designated tent sites.

3.3 Length of stay

In June, July and August, the length of stay may not exceed 4 weeks.

The guest is obliged to pay a deposit. The amount of the deposit depends on the (total) rental price (including the additional fee for short stays in a ‘Klausenhornblick’ cabin, see section 3.3 of these General Terms and Conditions) for the persons, pets and vehicles specified in the booking confirmation for the duration of the booked stay:

• (Total) rental price of up to € 99 including VAT: € 50 payable in advance
• (Total) rental price of up to € 399 including VAT: € 100 payable in advance
• (Total) rental price of € 400 or more including VAT: € 200 payable in advance

The deposit must be paid directly during the online booking process or within seven calendar days of receiving the booking confirmation and payment request and can be paid by PayPal, bank transfer or credit card to the account specified in the booking confirmation and invoice. For international bank transfers, the guest shall bear the verifiable bank charges.

If the guest fails to meet this payment obligation or fails to do so on time, the campsite is entitled to withdraw from the camping contract if the campsite has set the guest a reasonable deadline for payment of the deposit and the deadline has expired without success.

The guest may cancel the camping contract/change the date:

• Up to 21 calendar days (inclusive) before the agreed arrival date, a cancellation fee of €10.00 including VAT will be retained. In this case, the campsite will refund the difference between the deposit paid and the cancellation fee to the guest.
• Within 20 calendar days (inclusive) before the agreed arrival date, the campsite is entitled to retain 100% of the deposit in the event of cancellations and changes to the period. This includes a cancellation fee of €10.00 incl. VAT.
• Within three days (inclusive) before the agreed arrival date, the campsite is entitled to retain 80% of the gross rental price for cancellations and changes to the period, but at least the deposit amount. This includes a cancellation fee of €10.00 incl. VAT.
• In the event of cancellation or changes to the period on the day of arrival or in the event of no-show, the campsite is entitled to charge the entire gross rental price, but at least the deposit amount. This includes a cancellation fee of €10.00 incl. VAT.
• Any change of the main traveller (adult) within a booking is equivalent to a new registration and will be charged with a processing fee of €20.00 incl. VAT.

It is recommended that you take out travel cancellation insurance.

Arrival is possible on the agreed arrival date from 3 p.m. until 7 p.m. at the latest. If arrival is delayed, the reception must be informed by telephone or email.

The pitch or rental property will be held until 10:00 a.m. the following day if a deposit has been paid. After that, the campsite is entitled to withdraw from the camping contract and allocate the pitch or rental property to someone else.

Arrival before 3 p.m. is not possible. If the guest arrives early, the campsite is entitled to charge the full overnight price.

Departure is possible on the planned departure day by 11 a.m., unless another time has been agreed in individual cases.

If the guest arrives after the agreed arrival date, or does not arrive at all, or if the guest departs before the agreed departure date, the campsite is entitled to charge the guest the full rent for the pitch or rental property. 

Young people under the age of 16 must be accompanied by a parent or guardian. Young people aged 16 or 17 not accompanied by a parent or guardian can only be accepted upon presentation of a written statement of consent from their parent or guardian. A form for this is available on request or can be downloaded from the website.

Limited numbers of group bookings, such as supervised school or club outings, are accepted by prior arrangement only. An authorised, responsible person representing the group must be available on site as a point of contact for the Campsite.

9.1 Rental price

The prices to be paid by the guest are based exclusively on the price lists of the Campsite as at the date on which the camping contract is formed. This also applies to special offers and discounts. The rental price is based on the number of persons, pets and vehicles specified in the booking confirmation. Any additional persons, pets or vehicles not listed in the booking confirmation must be reported to reception immediately and the fees as set out in the applicable price list must be paid. The guest who entered into the camping contract with the Campsite is liable for the payment of such fees. The rental price covers the use of the sanitary facilities and charges for normal household waste.

9.2 Tourist tax

Constance town council requires the Campsite to charge tourist tax in accordance with the applicable tourist tax regulations. The amount charged as tourist tax is indicated separately on the invoice.

9.3 Payment

The rental price, the tourist tax and any security deposit for rental units (see clause 3.4) must be paid upon arrival at the latest. Any advance payments made will be offset against the rental price. Payments may be made in cash or by EC card.

The guest is obliged to report any defects in the pitch or rental unit to the Campsite without undue delay if the defect becomes apparent during the rental period or if action is required to protect the rental unit against unforeseen risks.

11.1 Duty of care

The guest is obliged to treat the pitch, the inventory, and all facilities and rental units with care.

11.2 Campsite regulations

The Campsite regulations, which are displayed and can be handed out on request, form part of the camping contract with, and are binding on, all guests.

11.3 Visitors

The guest is obliged to notify reception of any visitors before they enter the Campsite. He/she must ensure that the charges based on the applicable price list are paid at reception before departure.

12.1 Termination due to force majeure

The campsite is entitled to terminate the camping contract if the campsite is unable to provide the services owed as a result of force majeure (e.g. strikes, storms, unrest, official orders), in particular if it is unable to provide the pitch or rental accommodation. In this case, any amounts already paid by the guest will be refunded. If force majeure occurs during the guest's stay, a pro-rata refund will be made; cancellation costs, etc. will of course not be charged to the guest. Further claims, such as claims for damages against the campsite, are excluded. In the event of force majeure, the campsite is obliged to inform the guest immediately.

12.2 Termination without notice

The campsite is entitled to terminate the camping contract without notice for good cause if, even after the unsuccessful expiry of a period set for remedial action or despite a warning, the guest, for example, (i) culpably and persistently violates the campsite rules through his behaviour, (ii) endangers others, (iii) causes persistent disturbances, (iv) uses the pitch or rental property in a manner contrary to the contract, or (v) otherwise behaves in a manner that is grossly contrary to the contract, in particular if they have provided false personal information or have not properly registered persons or pets. The setting of a deadline for remedial action and a warning is dispensable if there are special circumstances which, after weighing up the interests of both parties, justify immediate termination. A verbal request by the campsite management to vacate the site is sufficient for the termination of the camping contract without notice. In this case, the camping guest is not entitled to a refund of the rental price. 

12.3. Withdrawal due to official regulations

The campsite is entitled to withdraw from the contract for rental accommodation if the rental of permanent accommodation (rental accommodation) is restricted due to nature conservation or official regulations. The campsite will inform the guest of this as soon as possible. The above applies accordingly to both contracts for pitches and contracts for rental accommodation if the operation of the campsite is restricted due to nature conservation or official regulations.

13.1

The campsite is liable for damages resulting from the breach of a guarantee or from injury to life, limb or health, and for damages caused by the campsite intentionally or through gross negligence, or insofar as the campsite has assumed a procurement risk. The campsite is only liable for slight negligence if essential obligations arising from the nature of the contract and which are of particular importance for achieving the purpose of the contract are breached. In the event of a breach of such obligations, delay or impossibility, the campsite's liability is limited to such damage as is typically to be expected within the scope of the contract.

13.2

Where the liability of the Campsite is excluded or limited, the same exclusion or limitation applies for the personal liability of all employees and representatives of the Campsite and other persons employed by the Campsite to assist it in the performance of its obligations.

The Campsite is neither willing nor obliged to participate in a dispute resolution procedure before a consumer dispute resolution body. We would also like to point out that the European Online Dispute Resolution Platform (ODR platform) will no longer exist from 20 July 2025 onwards.

Last revised in 2025

Campinglatz Klausenhorn

Legal entity: Marketing und Tourismus Konstanz GmbH

Represented by the managing director

Hornwiesenstrasse 40/42

Tel: +49 (0)7533 6372

Email: info@camping-klausenhorn.de

www.camping-klausenhorn.de