General terms and conditionsof Klausenhorn campsite
These general terms and conditions govern the rights and duties between the campsite guest and Klausenhorn campsite in Constance-Dingelsdorf. Along with the binding booking, they form part of the camping contract between the guest and the campsite. They also govern the contractual relationship, supplementing the statutory provisions in the Campsite Regulations of the State of Baden-Württemberg. By signing the booking, the campsite guest confirms that he/she has read and accepts the terms and conditions. At the same time the campsite guest assumes liability for any persons accompanying or visiting him/her.
2. Contractual services
The contractual services of the campsite shall be provided exclusively on the basis of the prevailing offers, descriptions and price information in the price lists applicable during the holiday. Information provided over the telephone, collateral agreements and other assurances shall not be valid unless made in writing and shall only form part of the contract if confirmed in writing by the campsite.
3.1 Conclusion of the contract
The basis for concluding the contract is the booking form, completed in full by the campsite guest. This booking request constitutes a binding offer from the guest to conclude a camping contract. The camping contract only becomes effective upon written confirmation of the contract by the campsite for the specified period and for the requested number of people. The campsite guest is not entitled to be assigned a particular pitch or area. Booking preferences shall be taken into account where possible.
3.2 Special booking conditions for pitches
3.2.1 The minimum stay for pitch bookings is three nights.
3.2.2 Requests for specific pitches will be complied with where possible, but cannot be guaranteed. We reserve the right to allocate an alternative pitch. Important note for guests with motor homes: only pitch numbers 186-207, 209-236 and 237-242 can be used. No motorised vehi-cles are allowed on other pitches due to conservation regulations.
3.2.3 Only a very limited number of twin-axle caravans can be accepted during the high season.
3.2.4 The campsite guest must pay a deposit of €50. The guest is responsible for bank charges that can be proven to have been incurred on payments from abroad. On receipt of the booking confirmation/invoice, funds must be remitted without delay to the account indicated therein. If the reservation is taken up, the deposit will be credited in full on the final invoice.
3.2.5 In the event that the campsite guest does not make this payment, or does not make it promptly, the campsite shall be authorised to relet the reserved pitch.
3.2.6 Latest arrival time is 6pm. If arrival is delayed, reception must be advised by telephone as soon as possible. The pitch will be reserved until 10am the following day. If the booking is not tak-en up by this time, the campsite shall retain the whole deposit and shall be authorised to allo-cate the pitch to another guest.
3.2.7 The camping guest may cancel his/her reservation up to ten days prior to the start of the stay. The deposit will be refunded net of booking and cancellation handling fees of €20. The campsite will not refund the deposit in the event of cancellation within ten days of the start of the stay.
3.2.8 In the event that a stay is curtailed due to late arrival and/or early departure, there will be a handling fee of €20 for the reservation in addition to the actual costs of the stay.
3.3 Special booking conditions for caravan hire
3.3.1 The minimum rental period for caravan hire is seven nights, from Saturday to Saturday. We charge an additional fee of €50 for shorter stays.
3.3.2 A deposit of €100 is payable, which will be retained as a security deposit and reimbursed when the caravan is handed over in good order.
3.3.3 The campsite guest will receive a booking confirmation with the invoice for the total rental amount. The booking only becomes legally effective if the campsite receives the invoice amount four weeks prior to the start of the holiday.
3.3.4 Caravans may be occupied from 3.30pm on the day of arrival and must be vacated by 10.30am on the day of departure.
3.3.5 In the event of cancellation by the guest, we shall remain entitled to the agreed rental amount, regardless of any personal reasons for the cancellation. The following fixed compensation shall be due to us in the event of cancellation: up to 30 days prior to the start of the rental peri-od: deposit of €100 (security deposit); up to 14 days before the start of the rental period: 40 per cent of the agreed rental amount, up to 7 days before the start of the rental period: 80 per cent of the agreed rental amount. The total agreed rental amount will be charged in the event of curtailment of the holiday or no show. The guest is expressly entitled to provide evidence to the campsite that the cost savings were significantly greater than the aforementioned cancella-tion charges, or that an alternative use was found for the accommodation. If such evidence is provided, the guest is only required to pay the lesser amount. It is strongly recommended that the guest takes out travel cancellation insurance.
3.3.6 Young people
Young people under the age of 16 must be accompanied by a parent or guardian. Young people aged 16 or 17 not accompanied by a parent or guardian can only be accepted upon presentation of a written statement of consent from their parent or guardian. A form for this is available on request or can be downloaded from the website.
Limited numbers of group bookings, such as supervised school or club outings, are accepted by prior arrangement only. An authorised, responsible person representing the group must be available on site as a point of contact for the campsite.
The rental price covers all the people specified in the booking confirmation, use of the sanitary facili-ties and charges for normal household waste. Additional pitch users, pets that are not listed in the booking confirmation and all additional vehicles must be reported to reception and the fees as set out in the prevailing price list must be paid. Reception must be notified of visitors of the campsite guest who stay overnight at our campsite. The campsite guest is liable for payment. Supplying incorrect in-formation may lead to eviction from the campsite.
The prices to be paid by the campsite guest are based solely on the prevailing price lists of Klausen-horn campsite. This also applies to special offers and discounts. By entering the campsite, the campsite guest accepts the current price list, which is also displayed on the noticeboard opposite reception. Payments may be made in cash or by EC card. Credit cards are not accepted.
5.2 Tourist tax
Constance town council requires Klausenhorn campsite to charge tourist tax in accordance with the applicable tourist tax regulations. The amount charged as tourist tax shall be indicated separately on the invoice.
6.1 Termination due to force majeure
Klausenhorn campsite is entitled to rescind the camping contract if, after formation of the contract, it cannot provide the rental accommodation due to force majeure (e.g. strike, severe weather, unrest). In this case, payments already made will be reimbursed. Further claims are excluded. In such a case Klausenhorn campsite is obliged to notify the campsite guest without delay. If the campsite is affected during the guest's stay, no charges shall be made for cancellation or early departure.
6.2 Termination without notice
Klausenhorn campsite is entitled to terminate the contract without notice for cause if the campsite guest's conduct is in sustained breach of the campsite regulations, endangers others or causes sustained disruption or if the guest uses the pitch or rented accommodation in a way that breaches the contract or is otherwise in gross breach of the contract. A verbal request to vacate the pitch shall be sufficient to terminate the camping contract with immediate effect. In such a case the campsite guest shall not be entitled to repayment of the rental amount.
7. Notification duty
The campsite guest shall be obliged to notify Klausenhorn campsite of any defects without delay. If the campsite guest does not fulfil this notification duty, he/she shall not be entitled to make claims, irrespective of their basis in law.
The contractual liability of Klausenhorn campsite for loss other than physical injury is limited to three times the price of the stay, provided that the guest's loss has not been caused intentionally or through gross negligence on the part of the campsite or provided that the campsite is responsible for the loss sustained by the campsite guest solely due to the fault of a person employed in the performance of certain obligations or due to the fault of legal representatives of the campsite. In particular, the campsite shall not be liable for loss caused by the failure of or disruption to the supply of water, elec-tricity or gas, for noise disturbance caused by third parties or for negligent breaches of duty that result in loss occurring from use of the on-site facilities or equipment and devices. Furthermore the campsite shall not be liable for damage, accidents, loss or other irregularities that arise in connection with use of the site. Guests swim in the lake at their own risk. The campsite guest is obliged to treat all facilities, rental accommodation, the pitch and inventory with care.
9. Campsite regulations
The campsite regulations, which are displayed and can be handed out on request, form part of the camping contract with, and are binding on, all campsite guests.
The campsite guest is obliged to notify reception of any visitors before they enter the campsite. He/she must ensure that the charges based on the valid price list are paid at reception before departure.
11. Choice of law and jurisdiction
11.1 Choice of law
The legal relations between the campsite guest and Klausenhorn campsite shall be governed exclusively by German law.
11.2 Place of jurisdiction
The place of performance and exclusive place of jurisdiction for business users shall be the registered office of Klausenhorn campsite. The campsite guest may only file action against Klausenhorn campsite at its registered office in Constance.
Actions by the campsite against the campsite guest will be filed at the guest's domicile, unless the ac-tion is against business persons (Kaufleute as defined in the German Commercial Code, HGB) or persons without a general place of jurisdiction in Germany, or against persons who, after conclusion of the contract, have moved their domicile or habitual place of residence abroad or whose domicile or habitual place of residence is unknown at the time the action is filed. In these cases actions shall be filed at the court with jurisdiction over the registered office of Klausenhorn campsite.
The above provisions do not apply if and to the extent that other mandatory provisions of European law or other international provisions are applicable.
Last revised in October 2011
Legal entity: Marketing und Tourismus Konstanz GmbH
represented by the managing directors
Tel.: +49 (0)7533 6372
Fax: +49 (0)7533 7541